Shipping Policy

Returns Policy

You have 14 days to return (at your expense) an item for a refund or exchange if you are not happy with it, after this period we may add a re-stocking charge. The shipping charge is not refunded. All returns must be authorised by email first. Items returned must be sent to us insured and unopened and be in a 'new' condition. Items returned will be tested before a refund or exchange is issued (ex shipping). BJ Crafts will refund the purchase price to you within 14 days of the receipt of returned goods (excluding shipping). 

If after ordering an item you discover it is not suitable (ordered in error!) you may return for an exchange, we will charge the shipping and credit or debit any difference in value on the item/s, your initial shipping charge is not taken into account in this calculation only the product cost.Your statutory rights are not affected.

International Shipping

Please note we are unable to ship International Orders at the post & packing costs stated for the UK (if you would like us to ship overseas, please place your order and we will quote the shipping costs to you via email. If you do not wish to proceed any monies will be refunded)

UK Shipping

Standard UK shipping is £3.00 on orders under £25.00.  All UK orders over £25.00 are free post and packing.